1. Delivery

The products are delivered to the address of delivery you indicated during the process of order. odilegilbertcreations.com is dependent by contract with the Post office and all the sendings will be done via two postal services: MAX letter or Colissimo Expert with Insurrance for France,U.E and the rest of the world.
The delivery cost are automatically calculated as soon as you constitute your basket of purchases and appear in the rising final one at the time when you finish your order. When we treat your order and process with the sending of the parcel we will transmit you by e-mail the number corresponding to your parcel. All the custom charges incurred are the responsibility of the customer. In the event of loss or of deterioration of the product during transport, the customer will have to inform the conveyor of it as fast as possible.
The port will be done via the Colissimo service of the Post office, and you will be able to follow your parcel by typing your number on the following site:
In the event of unusual delay, a mail will be addressed to you.

2. Payment

All the orders dispatched in France are expressed in Euros all inclusive of tax (19,6% VAT). odilegilbertcreations.com will accept your payment with one of the following bank cards: VISA, MASTERCARD.

Your paiement is securised by Paybox.

We may ask further information about your identity in order to secure the payment.

3. Return/exchange

odilegilbertcreations.com is committed to providing you products of high quality. If you are not satisfied with your order, odilegilbertcreations.com commits itself to exchange or refund you the products concerned. The expenses of sending and return will be then payable by you. You have a 7 days deadline as from the date of reception to return us the products. If you want to return undamaged or complete items, the cost of return will be payable by you. The contents of odilegilbertcreations.com want to be precise, however, no responsibility is assumed by Odile Gilbert.

Products on sale can not be returned nor exchanged.

Unidentified returns may be returned to the sender.

Broken, incomplete or used products may not be returned nor exchanged, or will be returned to you and the cost of the shipping will be payable by you.

All rights reserved. Complaints in legal matter must be addressed to the commercial court of Paris.

All additional requests for information must be addressed to: contact@odilegilbertcreations.com